Delivering Superior Outcomes: Empowering Claims Operations by Investing In and Deploying Decision-Support Tools

11:00 – 12:00 pm

Crystal Ballroom J1
Convention Level

Providing people with powerful decision support tools helps drive an efficient workforce, foster employee empowerment, and help claims and risk management professionals focus on what matters most. Attend this presentation to learn how investment in innovation translates into an em- powered claims adjuster, elevated client service, and sustainable success for claims operations by delivering data-based insights that drive better outcomes. Technology solutions from litigation management to unique medical management ecosystems allow for real time visibility into quality, allowing for consistent feedback.

Jennifer Cogbill
Senior Vice President GBCare Client Services
Gallagher Bassett
Carrollton, TX

Gia Sawko
Senior Product Manager, Claims
Gradient AI
Boston, MA

Jill Alfano
Insurance and Risk, Claims Manager
Victoria’s Secret & Company
Reynoldsburg, OH


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