COVID-19’s Lasting Impact on the Evolving Workforce – The Great Resignation

10:00 – 11:00 am

Crystal Ballroom J1
Convention Level

The ongoing impact of the COVID-19 pandemic has driven many organizations to pivot from an office based workforce to an effective and supportive remote workforce. Join us to discuss how the “Great Resignation” is forcing organizations to re-envision strategies to attract, retain, and develop talent while also building a claims operation that consistently delivers the highest levels of quality. We will analyze how expanded talent acquisition and development efforts, along with further incentivized referral bonus processes can create deep bench strength and “temp to perm” capabilities. Additionally, we will “dive into” proactive hiring processes designed to ensure a pipeline of top-tier claims professionals in advance of a need to hire additional talent. Finally, we will discuss how organizations are engaging and listening to their employees during this “Great Resignation” encouraging employee volunteerism and building the emotional bond between employee and work by respecting the right choice of how employees work best whether remote, flexible work hours, or in an office. Human connection is critical in the expanding work environment to promote collaboration and address feelings of isolation due to long term remote work. Connecting social purpose and trusting people to do their jobs helps to eliminate stress, renewed sense of purpose, and new outlook on our current situation. Bring your employees closer to the “why” behind what you do as an organization and invest in your talent. More and more people want to work for employers that are living out their purpose rather than just profit makers and organizations that value their employees “whole-self.”

Patricia Barber
Vice President of Talent Development
Gallagher Bassett
Rolling Meadows, IL

Vilma Palma-Blackmon
Senior Vice President – U.S. Claims Operation
Gallagher Bassett
Miami, FL

Debra A. Livingston
Brandon, FL


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