Best Claims Professional’s Practices from First Notice of Injury to Closure (Breakout Session 7A)

8:30 – 9:30 am

Grand Ballroom 8A
Convention Level

To achieve maximum benefit from the mediation process, attorneys, adjusters, and mediators all need to understand initial processing, investigation, and evaluation of a claim, whether workers’ compensation or personal injury. The panel will delve into details of case preparation from the adjuster’s point of view to help everyone understand the differences.

Welcome and Introductions
Robin Caral Shaw, Attorney and Mediator
Chairperson PMI
Mediation Training Group
Boca Raton, FL

John F. Brooks, Attorney and Mediator
Office of the Judges of Compensation Claims
Daytona Beach, FL

Gina M. Jacobs, Attorney
Cole Scott and Kissane
Orlando, FL

Naomi Kuker, Claims Supervisor
Gallagher Bassett Service
Miami, FL

Richard S. Thompson, Attorney
Vice President of Claims – Legal
Zenith Insurance Company
Sarasota, FL


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