Using Analytics to Select the Right TPA/Carrier for Claim Service

10:00 – 11:00 am

Grand Ballroom 7A
Convention Level

The most important financial decision a client can make is to select the right provider for their claim service. Over the years, claim vendors have moved from relying on corporate reputation, written responses, and competitive unit pricing to providing unique versions of claim outcomes and analytics for comparison. However, these analytics can be vague and misleading. Is there a set of metrics that is most important? Is the same vendor right for each company? What factors impact the analytics and how much value should be placed on the relationship, service history, and overall culture and diversity. Our panel will discuss what the decision-maker needs to consider when evaluating their options and what factors are most important in selecting the right partner for your claim service needs.

Charles F. Martin
Senior Director – Integrated Casualty Consulting and Claim Advocacy Willis Towers Watson
New York, NY

David Stills
Senior Vice President, Carrier and Risk Practice
Lowell, AR

Todd L. Mattiello
Vice President – Claim Account Executives
Hartford, CT

Kelly Oyler
Senior Director, Insurable Risk
Walgreens Boots Alliance
Deerfield, IL

R. Duane Pifer
Data Analytics Practice Leader, Senior Director
Willis Towers Watson
Dallas, TX


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