Patient-centric Healthcare: Is it Really Possible in Workers’ Compensation?

11:00 – 12:00 pm

Grand Ballroom 8B
Convention Level
(Entrance through corridor between Grand Ballrooms 7 & 8)

Patient-centered care has been center stage in discussions of quality healthcare for some time. But what is patient-centered care and how can we apply it to the world of workers’ compensation? Which elements go beyond patient satisfaction to actually impact outcomes? Are our measures up to the challenge and can we, as an industry, deliver? This presentation will explore the emerging trend toward patient-centric care in workers’ compensation, how and where it can contribute to better outcomes and how payers, employers and providers can leverage practical strategies in today’s complex healthcare environment.

Mary O’ Donoghue
Chief Clinical Officer
King of Prussia, PA

David Deitz, MD
David Deitz and Associates
Westport, MA

Johnathan Nutt
Head of Business Operations, Medical Management Services
Berkeley Heights, NJ

Michael P. Murphy
Director, Corporate Risk Management
Kennametal Inc
Latrobe, PA

Jean Tyrrell Feldman, RN, BSN
Director of Managed Care, Workers’ Compensation Claims
Sentry Insurance
Stevens Point, WI


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