Looking at Ways to Streamline the Claims Process to Optimize Outcomes and Experience

2:15 – 3:15 pm

Crystal Ballroom J1
Convention Level

A claims strategy with a strong employee focus is paramount in today’s competitive business environment. Impressions are formed at the time an incident is reported and continue throughout the recovery and return to work process. Individuals will note the urgency, compassion, and concern expressed in response to their injury, the communication and guidance they are provided throughout the claims process, and the degree to which a fair and equitable settlement is established. Employers must ensure their culture and brand are manifested in all aspects of the workers’ compensation process, particularly in their interactions with employees. This session will focus on practical and proven strategies to elevate employee experience, corporate brand, and financial performance.

Patti Colwell
Workers’ Compensation Program Manager
Southwest Airlines
Dallas, TX

Max Koonce
Chief Claims Officer
Bentonville, AR

Nancy Strubler
Director of Workers’ Compensation
National Express, LLC
Lisle, IL


View All Sessions