Here to Serve: Five Keys and Five Must Haves to Manage RTW in the Service Sector

9:00 – 10:00 am

Crystal Ballroom H
Convention Level

Sometimes, we need to ask ourselves why success matters, why we do the work we do, and why we need tools, people and resources to drive return-to-work excellence? Marriott and Hyatt will provide attendees with their “secret sauce” for return-to-work in the service sector. “Must haves” will be presented by their occupational medical physician and by Gallagher Bassett. Attendees will walk away with a renewed definition of close partnerships and strategic tools to expand their connected alliances.

Margaret Spence
President and Chief Strategist
C. Douglas & Associates, Inc
West Palm Beach, FL

La Toya AbbottSenior Director of Occupational Health
Marriott International
Bethesda, MD

Nourbese Joseph
HR Director
Confidante Hotel/Hyatt Hotel Group
Miami Beach, FL

Kristy Sands
Vice President- Marketing and Communications
Gallagher Bassett Services, Inc
Miramar, FL

Susan F. Nelson, DO
Lead Physician
Physicians Health Centers
Miami, FL


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