Catastrophic Claims Management: From the 911 Call Through – and Even After – Settlement

9:00 - 10:00 am

Grand Ballroom 8A
Convention Level



Jodi Loud, national winner, 2018 Medical Professional Comp Laude® award, leads a team discussion on how to handle “that” call and every- thing that follows. What medical documentation to look for (or demand) immediately, which then informs whether the injured worker is right fora center of excellence, and if so, which? Then, the process of transfer — along with the worker’s personal support system — triggering need for, and highlighting the importance of, a DME company. This also builds lead-time and thus better-informed choices on the gamut of what follows: mobility devices, home mods, etc., vis-à-vis biomedical psychosocial impacts, and how that leads to successful discharge home.

How then to handle that “other” call: incorporating the worker’s attorney in the plan, often including tactful discussions of what is and isn’t covered in WC.

Finally: when to engage a broker capable of generating positive interest in settlement discussions via creative options which address not only needs and concerns but also “wants.” The process of then obtaining appropriate authority, and presentation of same in a way that appeals to the worker AND family.

In short: a master course conducted by a stellar team. “How to, by those that do.”

NWCR Welcome and Introductions
Co-Chairs and Moderators, National Workers’ Compensation Review (NWCR):
H. George Kagan
H. George Kagan, PA
Gulf Stream, FL

James M. Anderson
Anderson Crawley & Burke
Jackson, MS

William E. Pipkin, Jr.
Austill, Lewis, Pipkin & Maddox
Mobile, AL

H. George Kagan
H. George Kagan, PA
Gulf Stream, FL

Jodi Loud, CCM, CLCP, MSCC
The Hartford
Brain and Spinal Cord Injury Home Office Consultant
Hartford, CT

Lauren Underhill, OTR, ATP
Green Bay, WI

Steve Kerschke, PT
Director of Marketing
Omaha, NE

Ted Cranias
Structured Settlement Consultant
Brant Hickey
Orlando, FL

Christi L. Fried, NCG, MSSC
Continental Trust Services, LLC
Boston, MA


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