Advocacy and the Injured Worker Experience

1:00 – 2:00 pm

Grand Ballroom 7A
Convention Level

Risk managers who have adopted and embraced advocacy early on are becoming increasingly creative in the way they engage employees. They understand the importance of caring for individuals whose lives have been unexpectedly altered by a work-related injury or illness. The concept of an advocacy claims approach has been widely discussed and its advancements are taking many forms. Common elements are built around urgency, empathy, communication, and compassion. Access to quality medical care is essential. Risk managers are finding there is no wrong way to do the right thing, and it begins with identifying and customizing each response to the specific individual. Initial results are impressive and outcomes are improved. The speakers in this session will discuss the early adoption of advocacy programs, what prompted the initial change in philosophy, strategies deployed early on and suggestions for employee engagement that others can adopt and modify.

Scott Westman, CPCU, CRM, CIC, ARM, SCLA
Senior Vice President – Casualty Operations
Sedgwick CMS
Lake Mary, FL

Noreen Olson, RN, MN, COHN-S, ARM
Manager, Claims, Risk Management
Starbucks Coffee Company
Seattle, WA

Tracey Gasper
Manager, Insurance Programs
Hertz Claims Management
Estero, FL

Steve Figliuolo
Enterprise Risk Management
Chick-fil-A, Inc
Atlanta, GA

Debra Livington
Chief Executive Officer
ReEmployAbility, Inc
Tampa, FL


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