Monday, August 7, 2017

Breakout for Risk Managers (Day 1)

1:00 – 3:15 pm    
Grand Ballroom 7A    
Convention Level

(Day 2 of this program is on Tuesday, August 8, 2017 beginning at 10:00 a.m. in Grand Ballroom 7A.)
Program Moderator:
Daniel T. Jaffe, Attorney
Rissman, Barrett, Hurt, Donahue, McLain & Mangan, PA
Tampa, FL
1:00 – 2:00 pm    
Vendor Third Party Administrators: How to Effectively Manage the Relationship and Get Results

David Stills
Vice President, Global Risk Management
Walmart Stores, Inc.
Bentonville, AR
Max Koonce
Managing Director
Sedgwick Claims Management Services
Memphis, TN
Valerie Franco
Vice President of Risk Management
Lowe’s Companies, Inc.
Charlotte, NC
Chantel Mottram Kvigne
Vice President
York Risk Services Group
Sacramento, CA

Whether your company self-administers its claims management, outsources, or has a bundled claims program, the quality of the claims management will have a major impact on your company’s financial performance in the short, medium, and long term. While we sometimes feel helpless, regardless of the claims handling approach, risk managers have the ability and duty to be proactive in driving the performance of claims management. Hear from seasoned risk managers and vendor third-party administrator executives on their “lessons learned” in claims management and learn what builds and drives an effective relationship between claims management and the insured. Discover from these risk professionals some lessons they have learned the hard way in building their programs and serving clients. This program is for claims and risk professionals, brokers, insurers, and service providers who strive to effectively manage their company’s/client’s casualty claims.
2:00 – 2:15 pm    
2:15 – 3:15 pm    
Making Risk Management a Business Imperative

Michele Adams
Vice President, Risk Management Services
Walt Disney World Resort
Orlando, FL
Michael P. Fenlon, ARM, ARe, CPCU
Sr. Director
UPS Global Risk Management
Atlanta, GA
Steve Perroots
Vice-President, Global Claims and Occupational Health Services
Marriott International, Inc.
Bethesda, MD
Kurt Leisure
Vice President, Risk Services/Asset Protection
The Cheesecake Factory, Inc.
Calabasas Hills, CA

Risk Management is a term that means many things to business. Whether it is finance, safety, compliance, or claims, it can be a daunting and complex discipline. Effectively communicating the importance of risk management fundamentals in a way that business operations and leadership can understand is critical to the success of any risk manager. This course seeks to provide three diverse perspectives in risk management and how to effectively gain agreement across the business in supporting initiatives that will improve outcomes and mitigate risk exposures.