Monday, August 7, 2017
1:00 – 3:15 pm
Grand Ballroom 7A
(Day 2 of this program is on Tuesday, August 8, 2017 beginning at 10:00 a.m. in Grand Ballroom 7A.)
Daniel T. Jaffe, Attorney
Rissman, Barrett, Hurt, Donahue, McLain & Mangan, PA
1:00 – 2:00 pm
Vendor Third Party Administrators: How to Effectively Manage the Relationship and Get Results
Vice President, Global Risk Management
Walmart Stores, Inc.
Sedgwick Claims Management Services
Vice President of Risk Management
Lowe’s Companies, Inc.
Chantel Mottram Kvigne
York Risk Services Group
Whether your company self-administers its claims management, outsources, or has a bundled claims program, the quality of the claims management will have a major impact on your company’s financial performance in the short, medium, and long term. While we sometimes feel helpless, regardless of the claims handling approach, risk managers have the ability and duty to be proactive in driving the performance of claims management. Hear from seasoned risk managers and vendor third-party administrator executives on their “lessons learned” in claims management and learn what builds and drives an effective relationship between claims management and the insured. Discover from these risk professionals some lessons they have learned the hard way in building their programs and serving clients. This program is for claims and risk professionals, brokers, insurers, and service providers who strive to effectively manage their company’s/client’s casualty claims.
2:00 – 2:15 pm
2:15 – 3:15 pm
Making Risk Management a Business Imperative
Vice President, Risk Management Services
Walt Disney World Resort
Michael P. Fenlon, ARM, ARe, CPCU
UPS Global Risk Management
Vice-President, Global Claims and Occupational Health Services
Marriott International, Inc.
Vice President, Risk Services/Asset Protection
The Cheesecake Factory, Inc.
Calabasas Hills, CA
Risk Management is a term that means many things to business. Whether it is finance, safety, compliance, or claims, it can be a daunting and complex discipline. Effectively communicating the importance of risk management fundamentals in a way that business operations and leadership can understand is critical to the success of any risk manager. This course seeks to provide three diverse perspectives in risk management and how to effectively gain agreement across the business in supporting initiatives that will improve outcomes and mitigate risk exposures.