Tuesday, August 8, 2017

Breakout for Adjusters, Program One

8:45 – 4:15 pm    
Palms Ballrooms - Canary & Royal 
Convention Level
    
8:45 – 9:45 am    
Live Wrist Surgery

Palms Ballroom - Canary 
Convention Level

Surgery Moderator:
Lawrence S. Halperin, MD
Orlando Orthopaedic Center
Orlando, FL

Surgeon:
Michael D. Riggenbach, MD
Orlando Orthopaedic Center
Orlando, FL

The 10th Annual Orlando Orthopaedic Center Live Surgery Event offers a unique interactive look into an operating room as Michael D. Riggenbach, MD, performs a wrist ligament procedure live from the Orlando Orthopaedic Center Outpatient Surgery Center. With moderator Lawrence S. Halperin, MD, Dr. Riggenbach, a board certified orthopaedic surgeon specializing in adult and pediatric hand and upper extremity peripheral nerve surgery and microsurgery, will explain the procedure step-by-step and answer questions from the audience. The goal of the presentation will be to explain wrist ligament injuries and surgery (a common minimally invasive outpatient procedure) and examine how the injury and recovery period affect day-to-day activity, employment restrictions, and workers’ compensation claims processing.

Although this presentation is part of Breakout for Adjusters, everyone is invited to attend.

9:45 – 10:00 am    
Break

10:00 – 4:15 pm    
5-Hour Law and Ethics Update 

(Adjusters must be present the entire 5-hours. No partial credit.)
Palms Ballroom - Royal 
Convention Level

Co-Moderators:
Scott H. Silver, Attorney
MKRS Law
Fort Lauderdale, FL

Mike Bunte, CWC
Claims Team Manager
Liberty Mutual Insurance/Helmsman Management Services
Tampa, FL

Program One of the Breakout for Adjusters provides not only the educational requirement for claims professionals in need of CEUs (as now mandated by the State), but has been created for all professionals concurrently associated with a workers’ compensation claim (risk managers, employers) whose commitment to excellence has become their self-imposed requirement. While providing this opportunity to procure this accreditation, the panelists will attempt to thread ethical consideration through the constantly evolving business/claims/litigation tapestry.
    
10:00 – 11:00 am    
Disciplinary/Industry Trends: Federal Update to Include Medicare

Moderator:
Mike Bunte, CWC
Claims Team Manager
Liberty Mutual Insurance/Helmsman Management Services
Tampa, FL

Panel:
Michael J. Grimaldi
Claim Professional
Travelers
Orlando, FL

Kristin N. Hiltz, CWC
Claims Team Lead
Sedgwick
Lake Mary, FL

Making ethical decisions in the workers’ compensation arena is paramount to how an adjuster does his or her job every day. Think you are just one of thousands of adjusters and won’t get caught if you are not acting in good faith? Think again! Learn about the most recent disciplinary decisions and enforcement actions, especially how they may affect you or your company. Learn the proper terminology and how to apply it every day. Also examined are unauthorized products and entities involved in commerce. Lastly, we will provide an update on pertinent federal law including Medicare.
    
11:00 – 12:00 pm    
Regulatory Awareness: Including a Discussion on the Areas of Jurisdiction, Licensing, Advertising and Recordkeeping

    
Moderator:                
Mike Bunte, CWC
Claims Team Manager
Liberty Mutual Insurance/Helmsman Management Services
Tampa, FL

Panel:
Michael Laseter
Claims Team Manager
Helmsman Management Services
Tampa, FL

Jana Cauley, FCLS, CWCL, CWC
Claims Manager
Summit
Lakeland, FL

How well do you know your jurisdictional duties and responsibilities? Do you know where to go and who to talk to in order to find out? It is your obligation to know both regulatory and licensing requirements "inside and out" and act in good faith at all times. We will discuss the importance of adjuster obligations to insurers and third party administrators. Your duties to maintain licensing are critical to yourself as well as your organization.

12:00 – 1:00 pm    
Lunch (on your own)

Purchase lunch in the Exhibit Hall. Visit the “Comp Time” Diner... grab & go, or sit and network with clients and exhibitors!

1:00 – 2:00 pm    
Ethics, Technology & Management


Moderator:
Susan N. Marks, Attorney
McConnaughhay, Coonrod, Pope, Weaver, Stern, PA
Pensacola, FL

Panel:
Jill Keene, CIC, CWC, CWCL
Sarasota, FL 

Kathy Kelly
Team Manager
Sedgwick
Lake Mary, FL

Everyone loves a carnival! Unless you are the professional on the workers’ compensation “midway” juggling requirements to (1) protect your license... while, (2) complying with your company’s procedures... while, (3) serving the needs of the insureds who have paid premiums for quality claim service... while, (4) the phone is ringing... and, (5) another email has just arrived... as, (6) you were about to start a deposition, mediation, trial, claim review, etc. The panel of presenters provides the tools, strategies, and suggestions to help keep the proverbial ball from being dropped!
    
2:00 – 2:15 pm    
Break
    
2:15 – 4:15 pm    
Insurance Law/Case Law Update

Moderator:
Thomas H. McDonald, Attorney
Law Offices of Jack D. Evans
Orlando, FL

Panel:
Christine Jermin
Claims Supervisor
CCMSI
Maitland, FL

Ann Kensy
Director, Workers' Compensation
Oasis Outsourcing
Sarasota, FL

Cindy Norris
Senior Claims Adjuster
Travelers
Orlando, FL

As the workers’ compensation industry addresses the “new normal” associated with updated appellate adjudications, this panel will not only analyze the legal effect of the year’s most compelling rulings, but will propose a best-practice protocol focusing on managing claim costs and litigation from “the cradle to the grave,” and for all levels of claim involvement.