Tuesday, August 21, 2018
10:00 – 3:30 pm
Grand Ballroom 7A
Convention Level
Program Moderator:
Daniel T. Jaffe, Attorney
Rissman, Barrett, Hurt, Donahue, McLain & Mangan, PA
Tampa, FL
10:00 – 11:00 am
Choices
Speaker:
Dave North
President and CEO
Sedgwick Claims Management Services
Memphis, TN
Life is about choices. Choices in our personal life – what to eat for breakfast, what color shoes to wear with this dress, or how to speak to a child about a challenge they are confronting. We have choices every day at work – what call to return next, how to tell that client no, or how to approach your boss on an issue. These are important but oftentimes relatively easy. We also have choices that affect many people that work for us and those we serve – should I invest in technology that will transform our business model for the future but is expensive and causes jobs to be lost in the short term? Should I hold out to find and hire an amazing Hispanic female because our business will be better with added diversity or promote the 15-year valued colleague? Should I walk away from a large client who is unprofitable or is just abusive to our colleagues? Dave will discuss the decision-making process, why the right thing to do is sometimes easier said than done, and why our industry needs the courage to make the right choices.
11:00 – 12:00 pm
Defining Value for Your Risk Management Program
Moderator:
Max Koonce
Managing Director
Sedgwick Claims Management Services
Memphis, TN
Panel:
Sharon DelGuercio
Provider Relations
Walt Disney World Resort
Orlando, FL
Michelle Middendorf
Workers’ Compensation Manager
Stanley Steemer
Columbus, OH
Nermine Demopoulos
Vice President of Risk Management
Marriott Vacation Worldwide
Orlando, FL
Defining the value of risk management is something risk managers are faced with on nearly a daily basis. Whether it’s characterized as pure savings, cost avoidance, brand protection, or creating a better framework for more informed strategic decision-making, value means something different to everyone, but is essential to a successful risk management program. During this session, you will hear from three different speakers as they describe how they define value in their organization, and how they communicate their value proposition. Through their experience, you will gain insight into methods and processes that can be applied to demonstrate and generate value in your risk management program.
12:00 – 1:15 pm
Lunch (on your own)
Purchase lunch in the Exhibit Hall. Visit the “Comp Time” Diner… grab & go, or sit and network with clients and exhibitors!
1:15 – 2:15 pm
Time to Talk Tech: How Technology is Impacting Today’s Workers’ From Training to Communication to Treatment
Moderator:
Scott Westman, CPCU, CRM, CIC, ARM, SCLA
Senior Vice President – Casualty Operations
Sedgwick Claims Management Services, Inc.
Lake Mary, FL
Panel:
Dave Loyless
Senior Risk Manager
TBC Corporation
Palm Beach Gardens, FL
Nathan Hughes
Director Risk Management
Safelite Glass
Columbus, OH
Tracey Radford
Vice President of Managed Care Client Services
Sedgwick CMS
Lake Mary, FL
Ann Schnure
Vice President Telemedicine Operations
Concentra
Cincinnati, OH
New technologies are reshaping the world in which we live, and advancements are accelerating faster than at any other time in our history. Further, this trend is expected to continue. From expanded data-mining capabilities, to the use of telemedicine for treatment, to expanded communication channels, technology is changing the way that organizations protect and care for today’s workers. Telehealth, artificial intelligence, and virtual and augmented reality hold particular potential for program application and may ultimately help redefine the industry as we know it. This extremely knowledgeable panel will highlight some of the newer technologies currently being used and explore how these innovations are impacting workers’ compensation today. Additionally, the session will provide a more visionary look and projection based on some of the technologies under development and how they might impact the overall industry.
2:15 – 2:30 pm
Break
2:30 – 3:30 pm
In Search of Wellness
Moderator:
Gregory J. McKenna
Senior Vice President, External Affairs
Gallagher Bassett Services, Inc.
Rolling Meadows, IL
Panel:
Brad Reese
Director of Risk Managment
Asbury Automotive Group
Duluth, GA
Paul Koziatek, CPCU, ARM
Coca Cola Beverages of Florida
Senior Manager, Enterprise Risk Management
Tampa, FL
Marti Dickman
Vice President, Risk Management
Advanced Disposal, Inc.
Jacksonville, FL
In this risk manager breakout session, we will explore the multi-faceted concept of Wellbeing as it relates to risk management and business operations. We know that upwards of 60% of all claim expenditures in workers’ compensation cases relate to medical expenses. In this engaging session, we will examine the elements, tools, and techniques leading risk managers use to convert these medical costs into the concept of an investment in employee wellness. Based on Gallup’s recent research, we will discuss the following 5 pillars that support total wellbeing: Social Wellbeing (the importance of meaningful relationships for the injured worker); Community Wellbeing (the positive effects of a strong network); Financial Wellbeing (the need for financial independence); Career Wellbeing (the importance of work/utility in total wellbeing); and finally Physical Wellbeing (the aspiration to be free from pain, even if not pain free). We will explore how risk managers can influence employee wellness through the entire life cycle of the claim and in the pre-incident and post-incident stages as well.