Adjuster education continues to be a focal point of the conference. This year we added three adjuster sessions on Monday afternoon to go along with all-day Tuesday sessions. Our claims adjusting experts will share their thoughts on a wide range of issues sure to increase your knowledge and sharpen your skills.
Monday, August 19
Empathy Towards the Injured Worker – This session aims to help participants understand the importance of empathy towards injured workers, and ways to effectively communicate and support them.
Building Strong Partnerships: The Key to Successful Claims Management – This panel will explore the many relationships and partnerships that lead to effective claim resolution and how you can achieve a more collaborative approach.
The Practical Impact of AI on Future Claims Handling – This session will practically define the uses of today’s AI in day-to-day claim handling and how it assists adjusters and does not replace adjusters.
Tuesday, August 20
Obstacles to Settlement – This session will discuss how to ethically navigate various challenging issues to successfully resolve claims and reduce defense litigation costs in the process.
Before, During and After the Petition for Benefits – The panel will discuss the three-day, five-day and ten-day statutory provisions, along with strategies for responses to petitions for benefits and avoiding adjuster depositions and attorneys’ fees.
The 120-Day Provision: Challenges and Consequences – This topic delves into the challenges and consequences surrounding the 120-day Reservation of Rights. Our focal points include comprehending the 120-day decision, navigating it within the stipulated timeframe, and addressing emerging medical conditions during the course of a workers’ compensation claim.
How to Handle Uncivil Behavior? – A panel of industry leaders will share their strategies for navigating the potential conflicts (i.e. “uncivil behavior”) associated with the claims process.
The WCI 2024 Conference online program is live! Explore detailed session descriptions, meet our speakers, and learn more about current exhibitors and sponsors.